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Christmas Tree

Refund Policy

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Refund Policy

Policies

The Return of Products

If you return any product, we will accept if it is damaged during shipping or it defective. We will also accept the return, if the product is wrongly delivered to you or the packing is incomplete. However, we should be informed about the discrepancies within 72 hours from the delivery date of the product. At the same time, the products should also be returned in the original condition.

The replacement conditions

We offer you a guarantee of 14 days replacement for the products that we have sold in the site adhering to certain conditions that are mentioned. The customers will have to notify us about the defect or the damage within 72 hours from the receipt of the products. In case, if the customer fails to inform us within the due date, we reserve the right to reject or accept the request. We can replace the defective product with a brand new one without charging any extra amount.  


PRP will also make efforts to replace the specific product that has been ordered. 

However, the replacement guarantee is valid only if the defect is from the manufacturer or if damages are due to the transport. We will consider the damage as invalid if it is due to normal tearing and wearing or if there has been any kind of negligence on part of the customer. If our customers come across any such issues with any product, they should contact with the customer service within 72 hours. Failing this, we might decide to deny the request for replacement.

On the other hand, availing digital contents like e books are not returnable.

Methods of Electronic Communication

As you visit our site or send any emails to use, you actually are communicating electronically. With this communication you give the consent for receiving communication from our end electronically. We can post notices to our website or communicate with your directly through mail. You will have to agree that all the notices and any other forms of communications that are provided by us electronically completely satisfy any kinds of legal necessities and such communications are in writing terms.

Prices

The prices that we post in this website can be changed without any notice. The prices that are available before the commencement of order will be applicable. The prices that are posted also include charges and taxes. In case, if there are any additional charges, it will be notified on the website.

About Shipping and Handling

As you place the order, we will make the arrangements for shipping the products to you. The schedules of shipping are previously. At the same time, we are liable for any delays in the procedure of shipment. The risk of loss and damage is passed to you as soon as the product is delivered to you. We cannot arrange for reverse shipment because of the unavailability of our logistic partners. In such a case, we might request you to send the products through any kinds of courier services.

Policy of Change and Cancellation

If there is a change in quantity or addition of items or if specific changes have been accepted, we can modify the details of the orders. All the sales are final and the cancellations of the items can be made before the order is finally shipped. Without any liability, we might cancel the accepted order before the shipment, if the credit department does not gives the approval of your credit. We can do the same if there is a problem with the mode of payment that you have selected.

Policies of the Site, Modification, and Sever-ability

You should review our other policies, as well. We have the right to make any change in our websites, the terms and conditions and the policies any time. If these conditions are invalid, unenforceable or void for any reason, the condition can be deemed as severable. It will also not create any affect on the validity or enforceability of other conditions.

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